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An Exploratory Case Study on Performance Appraisal Hotel Industry, Jaipur Rajasthan

. Preeti Nagar and Dr. Anil Aggarwal


Abstract

The goal of this research is to look into performance measuring methods in the hotel business in Jaipur, Rajasthan. Performance appraisal is becoming an increasingly important component of a strategic approach to integrating HR operations and company strategies. Performance appraisal refers to all of the processes used to assess the qualities among its cluster groups. Performance evaluation is a significant technique for providing useful information to management about the value of its human resources. Performance evaluation is a critical success component in the service industry. This is the case in the service industry because there is no tangible production. The service is both created and consumed at the same time. As a result, unlike industries that manufacture physical goods, the chances of discarding or affecting the quality of a client product before it enters the consumers hands are exceedingly rare. The communication difficulty of services in the hotel business creates a slew of issues for performance and customer satisfaction evaluation. As a result, performance assessment in service businesses is even more vital than in other types of companies. We propose a strategy for selecting evaluation techniques and compare many of them in this study to make life simpler for employers. What makes this framework important is how it is used. Employers can review their performance assessment process in terms of its primary features before adding any strategy or investing more resources.

                                                                                               

Index Terms-. Human resource practices, performance evaluation, managers, methods, hospitality industry.

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