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Digital Literacy Skills and Innovative Service Delivery in University Libraries in North-West, Nigeria

. Okoro Obinna Jeremiah & Shittu Musa


Abstract

The benefits of Innovative Service Delivery (ISD) in the libraries include enhanced user experience, increased efficiency on information retrieval and access to resources by users. Studies in Nigeria have established that innovative service delivery in many university libraries is inadequate and low. This is observed in university libraries in North-West, Nigeria. Studies have revealed that digital literacy skills (DLS) (photo-visual, reproduction, branching, and socio-emotional literacies) influence innovative service delivery (ISD). However, there is scarce empirical evidence on the influence of digital literacy skills on innovative service delivery in libraries. Surveyed research design was adopted for the study. The population comprised 454 academic librarians in Federal, State and Private universities in North-West, Nigeria with a sample size of 210. Data were analysed using descriptive and inferential statistics. Findings revealed that Digital literacy skills (Adj.R2 = .582, F (1, 195) = 272.42, p < 0.5) had a positive significant influence on innovative service delivery. Also, digital literacy indicators: photo-visual literacy skill (β = 1.217, t = 2.56, p < 0.5), branching literacy skill (β = 1.518, t = 2.87, p < 0.5) and socio-emotional literacy skills (β = 1.324, t = 3.77,  p < 0.5) had positive significant relative influence on innovative service delivery while information literacy skill (β = 0.044, t = 0.09, p > 0.5) and reproduction literacy skill (β = -0.507, t = -1.11, p > 0.5) had positive and insignificant influence on innovative service delivery. The study concluded that digital literacy skills enhanced innovative service delivery in university libraries in North-West, Nigeria.

 

Key words: Digital Literacy Skills; Information Literacy; Innovation; Innovative Service Delivery; Libraries; Service Delivery

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