Traveling is an essential aspect of the human experience. However, the scope of travel has shifted dramatically throughout time. Traveling used to entail simply getting from one location to another. A passenger train transports passengers between stops where they can board and exit. A guard/train manager/conductor is responsible for the train's safety. Passenger trains are a form of public transportation that frequently serves as the backbone of the system, with buses flowing into stations. The goal of this study is to analyze and identify passenger travel behavior, as well as to try to enhance the service quality provided by southern railways in the Tirunelveli junction. 150 passengers were polled for primary data. Garrett Ranking Analysis was used to analyze the data.
Keywords: Train, Passengers, Service Quality, Quality Enhancement